As a customer of Nestoma, you are legally entitled to a 14-day right of withdrawal from the date you purchase the subscription. However, there are important exceptions — the right of withdrawal applies only if you have not yet started using the service.

Conditions for the 14-day right of withdrawal:

Applies from the time of purchase — not from any subsequent renewal.
Trial periods (e.g., 7 days) count toward the 14-day period.
Extending a subscription does not grant a new right of withdrawal.
Example: If you start with a trial period that automatically renews, the 14-day period is counted from the start of the trial.

When do I lose the right of withdrawal?

You lose the right of withdrawal if you do any of the following:

Log in and access subscription features
Create or complete a search profile
Contact a landlord (even via an external link)
Publish your own property listing

When you make a purchase, you acknowledge that the right of withdrawal ends as soon as you begin using the service.

How do I exercise the right of withdrawal?

If you have not started using the subscription and are still within 14 days of purchase, you can cancel your purchase by emailing us at info@nestoma.com.